Women & Children’s Services Manager
Life at Coast Shelter:
Coast Shelter is a leading Central Coast not for profit charity assisting families, adults and young people with complex issues arising from their experience of homelessness, abuse and neglect. Our organisation is driven by our mission to deliver innovative solutions to address homelessness, violence and poverty to achieve immediate and lasting changes.
We are a Tier 3 community housing body and the largest Specialist Homelessness Service in Regional NSW. We operate 9 crisis shelters, a Community Centre and more than 50 outreach properties, housing over 150 people across the Central Coast every night.
At Coast Shelter, you’ll be joining a team of committed staff and volunteers who work to end Homelessness and Domestic and Family Violence within our community. Our people are innovative professionals who are driven to help make positive change, we are bold with ideas and operate with pace and passion.
We are looking for an experienced Women & Children’s Services Manager who will be responsible for the operation and management of 3 shelters and a Domestic & Family Violence Rapid Response Program.
Our Women & Children’s Services is a specialist homelessness service for women, with or without accompanying children, providing safe accommodation and access to personal support programs for those who are experiencing homelessness on the NSW Central Coast.
Through this service, Coast Shelter delivers a response to strengthen after-hours domestic violence support, including increased crisis and temporary accommodation and we provide tailored local service options, such as safety planning, case management, and assessment.
Reporting directly to the Operations Manager the position manages a team of 4 Senior Case Workers, who oversee the day to day running of the shelters and the Domestic & Family Violence Rapid Response Program.
The position represents Coast Shelter in raising awareness, providing education and giving a voice to the issues of Homelessness and Domestic and Family Violence on the Central Coast.
All about you
You are passionate about delivering strength-based case management, trauma-informed care and client-centric approaches to lead effective outcomes and focused practice. To be successful in the position, you will have extensive experience supporting Women and Children with complex needs as a result of domestic violence, abuse or neglect and address the following essential criteria;
- Relevant tertiary qualifications and 5+ years’ experience in a management role
- Demonstrated case management experience and ability to lead effective and outcomes focused practice
- Extensive knowledge of the issues in women’s homelessness, including current practices in the NSW context of responses to domestic and family violence
- Experience in coordinating, managing and facilitating group programs and workshops
- Demonstrated ability to write accurate, clear and informative reports and ability to communicate positively and confidently with a wide range of people.
- Demonstrated capacity to build and maintain strong working relationships with key stakeholders, to build and participate in effective partnerships for the benefit of community, clients, programs, and organisation.
- Demonstrated ability to develop and maintain a service of quality that is a place of safety, security, comfort and confidentiality for clients.
- Demonstrated ability to be self-directing, plan and prioritise workload and show initiative.
Ways we Reward You!
- Competitive Remuneration Package including access to extensive salary packaging offerings
- Professional Development Opportunities
- Values Driven Organisation
- Employee Assistance Program offering free and confidential counselling and support
If you are successful in gaining employment with Coast Shelter you must hold a NSW driver’s licence, First Aid Certificate, National Criminal Record Check, Working with Children Check and a Covid Digital Certificate.
Enquiries: Jason Brown People & Culture Manager.
Please apply by providing a resume and cover letter.
We are committed to equal employment opportunity, ethical practices and the principles of cultural diversity. Coast Shelter strongly encourage Aboriginal and Torres Strait Islander people to apply.
To be female is a genuine requirement for this position under Section 31 of the Anti-Discrimination Act 1977. Aboriginal women are strongly encouraged to apply.