Intake & Assessment Coordinator
Life at Coast Shelter
Coast Shelter is a leading Central Coast not for profit charity assisting families, adults and young people with complex issues arising from their experience of homelessness, abuse and neglect. Our organisation is driven by our mission to deliver innovative solutions to address homelessness, violence and poverty to achieve immediate and lasting changes.
We are a Tier 3 community housing body and the largest Specialist Homelessness Service in Regional NSW. We operate 9 crisis shelters, a Community Centre and more than 50 outreach properties, housing over 150 people across the Central Coast every night.
At Coast Shelter, you’ll be joining a team of committed staff and volunteers who work to end Homelessness and Domestic and Family Violence within our community. Our people are passionate professionals who are driven to help make positive change!
Due to an internal promotion we are seeking an experienced Intake & Assessment Coordinator to manage intake, triage, and assessment of referrals to Coast Shelter’s central intake, while providing short term intervention.
The position prioritises referrals and works closely with senior management, to ensure all clients referred to the program receive efficient and timely access to appropriate clinical and support services. The position will assist with the management, reporting and interpretation of Coast Shelter data, within the Client Information Management system.
Key focuses of the position are
- Deliver screening and triage, assessment, crisis responses, service planning, targeted interventions, allocation and coordinated referrals, consistent with the Practice Framework, Operational Guidelines, Service Specifications and relevant risk assessment tools and frameworks.
- Identify, assess, and prioritise risk and needs of referrals, who are facing homelessness and family and domestic violence.
- Work collaboratively with the shelters to support integrated risk assessment and planning, including participating in case conferences and meetings.
- Determine clients’ eligibility for the organisation’s services and referring potential clients to other more relevant services, if required.
To be considered for the position you must be able to address the essential criteria below;
- Relevant tertiary qualifications in related discipline, diploma level or higher.
- Demonstrated trauma response care and assessment experience working with young people, children and families with complex child protection issues.
- Experience and/or ability to undertake assessments of people with mental health difficulties.
- Excellent written and oral communication skills, including highly developed interpersonal skills, with an ability to relate positively and confidently with a wide range of people, in a variety of settings.
- Demonstrated administration skills, showing accuracy, consistency and attention to detail.
- Developed computer skills and knowledge of MS Office Suite.
- Ability to take initiative and undertake a range of duties with limited supervision.
Ways we Reward You!
- Competitive Remuneration Package
- Professional Development Opportunities
- Values Driven Organisation
- Employee Assistance Program offering free and confidential counselling and support
If you are successful in gaining employment with Coast Shelter you must hold a NSW driver’s licence, Covid Digital Certificate, National Criminal Record Check and Working with Children Check.
Enquires: Jason Brown People & Culture Manager
Please apply by providing a resume and cover letter.
We are committed to equal employment opportunity, ethical practices and the principles of cultural diversity. Coast Shelter strongly encourage Aboriginal and Torres Strait Islander people to apply.