Community Services Manager

Life at Coast Shelter

Coast Shelter is a leading Central Coast not for profit charity assisting families, adults and young people with complex issues arising from their experience of homelessness, abuse and neglect. Our organisation is driven by our mission to deliver innovative solutions to address homelessness, violence and poverty to achieve immediate and lasting changes.

We are a Tier 3 community housing body and the largest Specialist Homelessness Service in Regional NSW. We operate 9 crisis shelters, a Community Centre and more than 50 outreach properties, housing over 150 people across the Central Coast every night. 

At Coast Shelter, you’ll be joining a team of committed staff and volunteers who work to end Homelessness and Domestic and Family Violence within our community.

Our people are passionate professionals who are driven to help make positive change! 

The Role

For 30 years, Coast Shelter’s Community Centre and Restaurant has provided free meals, as well as personal, financial, legal and health support and care for the most vulnerable people in our community. As we continue to grow and expand our offerings, we are looking for a leader who will be responsible for the management of Coast Shelters Community Services, which includes the operation of the Community Centre including all its associated supports and programs across the Central Coast.

The position is responsible to create environments, processes and interventions which build the capacity of those accessing our Community Services. The position oversees serval key programs that deliver client centred early intervention, prevention, case management, outreach, tenancy, and support services to support those in our community who are experiencing homelessness or at risk of homelessness. 

The position will manage a team of skilled professionals who are supported by over 100 volunteers. 

All about you

You are passionate about raising awareness, providing education, and giving a voice to the issues of Homelessness and Domestic and Family Violence on the Central Coast. You are innovative and can respond and creatively engage those people with the most complex barriers within our community.

To be considered for the position you must be able to address the essential criteria below; 

• Relevant tertiary qualifications in related discipline, bachelor level or higher and/or extensive relevant sector experience
• Demonstrated management experience in managing teams and budgets 
• Demonstrated casework and assessment experience 
• Excellent relationship building, negotiation and influencing skills with experience working with a range of stakeholders including families, government and community groups
• Knowledge and understanding of a variety of different cultural and religious groups
• Knowledge of relevant legislation
• Experience and knowledge of theoretical approaches in the areas of child development and the impact of trauma on brain development 

Our Values 

• Respect 
• Innovation 
• Connection 
• Trust 

Ways we Reward You!

• Competitive Remuneration Package 
• Professional Development Opportunities
• Values Driven Organisation 
• Employee Assistance Program offering free and confidential counselling and support

If you are successful in gaining employment with Coast Shelter you must hold a NSW driver’s licence, Covid Digital Certificate, National Criminal Record Check and Working with Children Check.

Enquires: Jason Brown People & Culture Manager

Please apply by providing a resume and cover letter.

We are committed to equal employment opportunity, ethical practices and the principles of cultural diversity. Coast Shelter strongly encourage Aboriginal and Torres Strait Islander people to apply.