Supporting people to find safety, stability and hope
For more than 30 years, Coast Shelter has helped people experiencing homelessness and domestic and family violence rebuild their lives.
At Coast Shelter we help people experiencing homelessness, domestic and family violence, and the kind of hardship that can make the future feel impossible.
We’re a local organisation, built by and for our community. From crisis accommodation and free meals to education programs and domestic violence support. Everything we do is focused on helping people rebuild their lives with dignity, safety, and hope.
As a registered charity and Community Housing Provider, we’re proud to be trusted by thousands of Central Coast residents every year. And we couldn’t do it without the generosity of the people and businesses who believe, like we do, that everyone deserves a fair chance.
Whether you’re here to understand who we are, support our work, or explore a partnership, welcome.
Our Mission & Vision
Our Mission
To deliver person-centred services to people in crisis within our community experiencing homelessness or domestic and family violence.
Our Vision
A community where everyone has a safe place to call home and is empowered to thrive.
Our Values
Trust
We earn trust through the quality of our work. Being responsive, accountable, and consistent with clients, with partners, and with each other.
Respect
Every person who walks through our doors deserves to be treated with dignity. We’re honest, and we’re inclusive of everyone.
Our Strategy
Five priorities keep us focused and honest.
Our work is guided by five priorities: our clients, our relationships, our people, our operations, and our governance. They keep us focused and honest about where we need to improve.
Deliver exceptional services and lasting impact
We will deliver connected person centred evidence-informed services that improve safety, wellbeing and lasting outcomes.
- Strengthen integrated, trauma-informed and person-centred responses across prevention, early intervention, crisis and recovery.
- Use data, including client outcomes, to continuously improve service quality and impact.
- Elevate emerging needs and service gaps to influence policy, funding and system reform.
Strengthen our people and culture
We will build a safe, capable and values-led workforce where our people are supported to thrive and do their best work.
- Embed a safe, inclusive and wellbeing focused culture across the organisation.
- Invest in supervision, professional development and leadership capability.
- Attract, retain and develop great people by strengthening our employee experience.
Deliver operational excellence and financial sustainability
We will be a strong, sustainable and well-governed organisation that makes the best use of our resources for community impact.
- Strengthen governance, risk management, compliance, safety and data integrity.
- Strengthen organisational systems, business processes and technology to improve efficiency, consistency and governance.
- Embed financial sustainability and effective resource management into planning and decision-making.
Advance sector leadership, partnerships and sustainable funding
We will use our voice, partnerships and resources to influence change, strengthen the sector and grow sustainable support for our mission.
- Provide leadership and advocacy on homelessness, domestic and family violence, housing and social justice.
- Build purposeful partnerships with government, community, corporate, philanthropic and lived experience leaders.
- Grow sustainable and unrestricted funding to support innovation, advocacy and emerging community needs.
Elevate voice, reconciliation and influence
We will elevate First Nations and lived experience voices, strengthen partnerships and use our influence to drive lasting change.
- Embed strong cultural governance and ensure First Nations leadership and perspectives guide our work.
- Build meaningful partnerships with First Nations communities, organisations and leaders.
- Elevate lived and living experience to shape strategy, services and decisions.